Opticom is a family owned and operated company that stands on a foundation of honesty, integrity and excellence in customer service. We are the experts in posting your signs; that’s what we do. Please take a moment to review our business practices and policies. For questions or comments, please drop us an email.

 
LIABILITIES:
Opticom employees are the only individuals allowed to install or remove our posts. For liability and safety purposes, we ask that you inform your clients of the policy before placing an order. Your client can cost you time and money when they remove or relocate our post.

 
COMMUNICATION:
All Opticom employees are equipped with cell phones and the ability to stay in constant contact with our office staff. Drivers have the authority to contact agents at any time at your request. We believe that communication is the key to your successful advertising needs. Please give us a number that will reach you outside of your office, in addition to any office extensions that may route us to you faster. This can avoid delays in completing your order and guesswork for the installer. Our goal is to do the job correctly, on time, the first time.

 
PLACING ORDERS:
Orders are accepted up to 6:00pm ever day, Monday through Friday. Orders are processed and sent out for completion the next day, within our regular service area. Orders received after 6:00pm will be processed the next day for the following days orders. The 6:00pm cutoff allows our staff to properly process and distribute your orders efficiently. While orders for out-of-area addresses are submitted to our sub-contractors as soon as they are processed, the completion of that order may take up to 3 days depending on the area of service.

Order forms can be printed out and faxed to Opticom if agents do not always have PC access. Faxed orders should be complete with cross streets and Barclay map locaides. Please make sure there are no HOA restrictions before ordering posts in communities or complexes.

 
EXPLANATION OF FEES:
Out-of Area Charges: $45
In the event that your listing is in an area that we sub-contract to, an "out-of-area" fee is substituted for the regular post fee. This slightly higher fee covers all administrative and sub-contracting fees, including the removal of the post.

Mountain Charges: $45
When an order takes us up in the mountains, regardless of the county lines, the fee runs slightly higher due to the amount of time and gas needed to complete the order. If you are unsure of whether your listing is cause for this fee, please call our staff for confirmation. Our staff will be more than happy to inform you of the guidelines before the job is complete.

Same Day Service: additional $15
On occasion, you may find yourself in a situation that requires immediate service. We understand this and we will try our very best to provide a driver to complete your order under the following circumstances:

	Your request is made before noon
	Your request is for service within our regular service area

Trip Charge :$10 to $15
We encourage all our customers to order everything they will need on the first order, however we understand that you may not know everything until events dictate otherwise. We will drop-off, pick-up, add something, remove something, or change something to the original order as you request, for an addition fee to send the driver there. This fee is in addition to any items that we are adding after the initial order was completed. A trip charge may also be added to your bill for orders that we attempted to complete but could not complete due to a wrong address or for a "Down" order that turned out to have no post to recover. Please advise the seller/buyer to leave the post where it was installed, to avoid that trip charge.

Replace/Reset/Relocate: $15
From time to time your listing may require that a post be reset or relocated, for various reasons. Opticom will be happy to accommodate this request with a $15.00 fee. If the post is stolen or missing or broken, you will be charged a "Lost Post" fee of $35.00 in addition to the $15.00 trip charge. Please advise the seller/buyer to leave the post where it was installed.

Lose/Damage Fees:
When a post, box, stake or rider belonging to Opticom becomes damaged or broken a fee will be attached to that order number and appear on the next months statement. Detailed information concerning that charge is available at any time by calling or sending us an email about your concern.

Rental Fees:
The initial fee for an installation is good for the first 90 days from the date of installation. After 90 days, a rental fee of $5.00 per post per month is assessed. Rental fees for posts installed by a sub-contractor may vary.

Billing/Interest:
Opticom bills it’s customers on a monthly basis with a net 10 agreement. Invoices are run and mailed between the 1^st and 5^th of each month. Credit cards are charged within the first 2 weeks of each month. Payments received prior to the last day of the month are cleared for the next invoice. Interest is calculated on any orders that are not paid from the invoice. Invoices outstanding for more than 30 days are subject to suspension of any new orders, until the account is brought current. Past due accounts will be flagged and monitored for payment.

Please review your invoice when you receive it and call our office with any billing questions. We will make every effort to answer your questions and or correct an invoice as quickly as possible. The sooner you call, the easier the answer.